Return Eligibility

You may request a return or replacement if:

• You received a damaged or defective product
• You received the wrong product
• The product is expired or near expiry (for skincare/health items)

📌 Conditions:

• Request must be made within 3 days of delivery
• Product must be unused and in original packaging
• Proof (image/video) is required for verification
  
  

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Used or opened products
• Personal care items (if seal is broken)
• Products purchased on discount/clearance (unless defective)
• Free gifts or promotional items
  
  

Return Process

To request a return:

1. Contact our support team via email or WhatsApp
2. Provide:
   • Order ID
   • Product issue details
   • ছবি বা ভিডিও প্রমাণ (image/video proof)
3. Our team will review your request within 24–48 hours
4. If approved, we will arrange return pickup or provide instructions
   
   

Replacement Policy

We prioritize replacement over refund where possible.

• If the product is available → Replacement will be sent
• If not available → Refund will be issued

🚚 Replacement delivery time: 3–7 business days